FAQ

  1. How long are shipping times?

Most of our products will be delivered within 30 days or less except for some bulkier furniture and lighting pieces. You can find more data about estimated delivery times for each product on its respective product page.

As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.

  1. What's your return policy?

If you are not happy with a purchase you can return it for a full refund within 30 days of receipt of the item. Return items to Jade Connor Design Inc, 1202 Colorado Ave Glenwood Springs, CO. The refund will be issued upon receipt and inspection of the item. All items must be returned undamaged and with their original packaging intact. Return shipping costs are your own responsibility.

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what was described on the product page -- then simply notify us, and we’ll issue you a refund. You won’t be asked to ship the product back to us.

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected or it does not match the product description, just let us know and we’ll send you a new one.