FAQ
How do I determine the right size for my fixture?
There are some common rules of thumb that you can use to determine the right size for your light fixtures.
If your fixture will be free-hanging, meaning not hanging over a table or counter and where you need clearance for people to walk beneath it, the appropriate size is calculated based on the width, length and ceiling height of the room.
To determine the appropriate diameter, add the width and length of the room in feet and convert the sum to inches. For example, if the room is 8'x10' the appropriate size is 18".
For fixtures going over dining tables select a fixture with a diameter that is somewhere between half to three quarters the diameter (or length) of the tabletop. For example, if your dining room table is 48" wide x 60" long an appropriate size for the chandelier would be between 30" to 45" in length. If your table is round and 60" in diameter, the appropriate size chandelier would be between 30" to 45" in diameter.
If you are using multiple pendants over a counter, kitchen island or dining table you want to space your pendants approximately two feet apart. That means that if you have a smaller island that is in the 4-5 foot range you need two small or two medium pendants. If you have a larger island, you will need three medium or three large pendants.
What is the correct height for my light fixture?
As a general rule if people will be able to walk underneath the fixture allow at least 7 feet of clearance between floor to the bottom of the fixture.
If hanging a fixture above dining room tables, islands, counters or any work surface allows at least 30" to 36" clearance between your table top and the bottom of your fixtures.
How do I know if the dimensions of a fixture will work for my space and ceiling height?
Ceiling height and the height and suspension length of your fixture are important factors to take into account. When choosing your fixture take your ceiling height and subtract your table or counter height and 30"- 36" clearance to establish the vertical space you have for your light fixture. Check the light fixture height and suspension length to make sure the fixture will fit well into the remaining vertical space without cramping or - for very tall ceilings - getting lost or looking diminutive.
What light color/temperature should I choose for my light fixture?
Light color or professionally referred to as light temperature measured in Kelvins refers to the color hue emitted by the light bulbs or LED chips of a light fixture. It can be golden yellow (warm) or blueish (cool).
As an interior designer I usually check with the end users before deciding on the color temperature. Some clients prefer warm light and some white light. It is a very subjective thing not unlike tastes in foods. Residential lighting traditionally is warm (yellow/golden) but in the past few years white or cool light has become increasing popular. It is a more modern and edgy look. I find the majority of my customers still prefer warm light and some even hate any white light which appears uncomfortably bright to them. On the other hand some don’t like warm/yellow light at all. So I survey the users first off.
How do I clean my light fixture?
Each light fixture comes with its own directions and instructions. However, below are universal standards that apply to most light fixtures:
1. Turn the light off before cleaning.
2. Put on soft fabric gloves to avoid scratching or finger printing the fixture.
3. Use standard ladders, step stools or scaffolding to gain comfortable access to the fixtures following the given safety procedures for your access tool.
3. Wipe down the fixture with a clean, lint-free and DRY cloth. CAUTION: Never use water or any chemicals on any light fixture. Avoid contact with any acids, liquids or abrasives and the light fixture as they can corrode them and create safety hazards.
4. CAUTION: Avoid any pulling or undue stress on any of the fixture's parts, body or connections. Never use the fixture to support yourself or any of your tools or ladders.
How do I store light fixtures that will not be installed immediately?
1. Upon receipt open the box and inspect the light fixture for any obvious damage. Report any damage or missing parts to us so they can be replaced. This is important because claims for damage that occurred during shipping and transit must be filed with the carrier immediately. For that reason, damage or missing parts reported more than 14 days after delivery cannot be covered by Jade Connor Design Store.
2. Store the boxes with the lid open in a well ventilated space with low humidity. Build-up of moisture and poor ventilation can corrode the fixture over time. So ensure any moisture built up in transit can evaporate. If you are not planning on installing the fixtures immediate make sure you have a proper temperature and moisture controlled space to store them in until the time comes to install them in their permanent location.
How long are shipping times?
Most of our products will be delivered within 30 days or less except for some bulkier furniture and lighting pieces. You can find more data about estimated delivery times for each product on its respective product page.
As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
What's your return policy?
If you are not happy with a purchase you can return it for a full refund within 30 days of receipt of the item. Return items to Jade Connor Design Inc, 1202 Colorado Ave Glenwood Springs, CO. The refund will be issued upon receipt and inspection of the item. All items must be returned undamaged and with their original packaging intact. Return shipping costs are your own responsibility.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what was described on the product page -- then simply notify us, and we’ll issue you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected or it does not match the product description, just let us know and we’ll send you a new one.
How to clean crystal chandelier?
Use a dry soft cloth for all metal finishes. Do not use water. Crystals may be cleaned with a clean, soft and damp cloth or one with a small amount of glass cleaner. Canned Air can also be used to dust the chandelier. Vacuum the floor underneath afterwards.
How to install a chandelier?
Installation procedures vary from product to product. All chandeliers and light fixtures must be installed by a certified electrician who should follow the installation instructions provided.
How to hang a chandelier?
Installation procedures vary from product to product. All chandeliers and light fixtures must be installed by a certified electrician who should follow the installation instructions provided.
How to change a chandelier?
Hire a qualified electrician to take down an existing chandelier and install a new one.
How to remove a chandelier?
Hire a qualified electrician remove an existing chandelier and/or install a new one.
How to clean a chandelier without taking it down?
For very large pieces that are installed on very high ceilings we recommend use of a chandelier lift that allows the chandelier to be lowered for maintenance, removal or installation of a new one. For regular ceiling heights, a ladder or scaffolding will do. Use a dry soft cloth for all metal finishes. Do not use water. Crystals may be cleaned with a clean, soft and damp cloth or one with a small amount of glass cleaner. Canned Air can also be used to dust the chandelier. Vacuum the floor underneath afterwards.
How to rewire a chandelier?
Hire a certified electrician to wire or rewire a chandelier. For safety reasons do not attempt this yourself unless you are a certified technician.
How much does a chandelier cost?
Please consult the respective product page and select your available dropdown menu options to see pricing for the item in question.
How to change a chandelier light bulb?
Please consult the instructions provided with your lighting piece. The procedure to change a bulb depends on the type of light source of the chandelier or pendant.
How big should a chandelier be over a table?
The interior design standard is to make a chandelier one half to three quarters the size of your table width and length respectively. The bottom of it should come to 30"-36" above the table top.
How to rewire a floor lamp?
Hire a certified electrician to do this for any hardwired model. If it is plugin, remove the plug and plug it back in in a new location.
How tall should a floor lamp be?
That depends entirely on the function and design of the light. What is it for? Position and adjust it accordingly. The consideration would be what looks best in the room.
How to choose a floor lamp?
Choose your floor lamp to a) go with the overall design style and finishes of your space and b) make sure it is an appropriate light source for your functional needs, i.e., does it emit the correct amount of light for the area and the tasks to be performed in its lit area.
How to hang led lights without damaging walls?
Consult your electrician. Generally, any hardwired light fixture LED or otherwise will require a hole and a junction box which the electrician can install for you. Only light fixtures with a plug do not require such a hole and junction box be installed. These would just plug into an existing outlet.
How to hang lights on brick wall?
Consult and hire an electrician to hang lights on a brick wall.
How to hang lights on wall?
Consult and hire an electrician to hang anything but plugin lights on a wall.
How to install wall lights?
Consult and hire an electrician to hang anything but plugin lights on a wall.
How to change a wall light fixture?
Consult and hire an electrician to hang anything but plugin lights on a wall or change out an existing with a new one.
How to hang pendant lights?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to install pendant lights?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to change a ceiling light?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to install a ceiling light?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to wire a ceiling light?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to wire a ceiling light with existing wiring?
Hire a certified electrician to wire or rewire a light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.
How to open ceiling light cover?
Consult and hire a certified electrician to access the wiring for any existing light fixture. For safety reasons do not attempt this yourself unless you are a certified technician.